Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Remote, USA
Full-time
Posted 2025-05-16
Description: ? Supervise a team of Scheduling Operations Associates during weekend shifts. ? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers. ? Support caregivers and agencies in filling shifts on short notice. ? Utilize multiple software systems to track cases and communicate effectively. ? Prepare handoff reports for end-of-shift transitions. Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus. Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 31-01-2025 09:59
State Certified Educators- Work From Home!
Posted on: 31-01-2025 09:59
Tests Amazon Products Online For Cash
Posted on: 31-01-2025 09:59
Office Receptionist - Evenings & Weekends
Posted on: 31-01-2025 09:59
Staff Accountant - Full Service Bookkeeper
Posted on: 31-01-2025 09:59
Remote Entry-Level Live Chat Sales Specialist
Posted on: 31-01-2025 09:59
Virtual Chat Support Consultant ? Entry-Level
Posted on: 31-01-2025 09:59
Software Engineer / W2 / Remote
Posted on: 31-01-2025 09:59
Client Service Rep - Entry level
Posted on: 31-01-2025 09:59
Inbound Sales Representative ($1,000 Completion Bonus)
Posted on: 31-01-2025 09:59
Member Administrative Specialist
Posted on: 11-11-2024 03:50
Healthcare Customer Service Representative ( 100% REMOTE)
Posted on: 08-10-2024 00:00
Remote Special Education Teacher - 2025-2026 School Year
Posted on: 19-02-2025 06:29
Software Engineer II
Posted on: 16-07-2024 19:01
Bookkeeper ? Private Homebuilder ? Base Salary to 80k/year ? Rockville, MD in Rockville, MD
Posted on: 31-01-2025 10:02
Yelp User Operations Associate Content Moderation (Remote Job)
Posted on: 19-08-2024 00:00
Remote Sales Representative ? Texas
Posted on: 24-01-2025 00:00
[Entry Level/No Experience Required] $33/H Jr CVS Data Entry Clerk...
Posted on: 16-07-2024 18:48
Live Chat Support Specialist ? Amazon Remote Jobs
Posted on: 13-09-2024 00:00
Home-Based Travel Booker
Posted on: 17-02-2025 05:59