Customer Support Rep - Call Center (Remote)
Description
Remote Customer Support Representative (Strong Typing Skills)
? You must have PC with 6gb ram or higher, dual monitors and a Headset with microphone. Device can use a Windows or Mac. High Speed internet with a minimum of 25 Mbps/sec up and down.
Job Duties:
? Answer incoming customer inquiries
? Document a customer's conversation during a call (Dictation)
? Engage with clients in a friendly and professional manner while actively listening to their concerns
? Offer support and information to customers in accordance with the company's policies and call guidelines.
? Other duties as requested
Job Qualifications: ? You have a High School diploma or GED ? Excellent typing skills (Min. 40 WPM) ? You know how to juggle multiple tasks at the same time ? You have good listening skills and professional phone etiquette ? Ability to read and follow instructions for specific customer resolution tasks ? Basic knowledge working with computers in a work environment
We provide Medical... Dental, and Vision
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