Virtual Customer Support Associate ? Remote
Virtual Customer Support Associate ? Remote
Job Summary...
Job Type: Full-time
Salary: Competitive hourly rate
Company: XYZ Solutions
Location: Remote
Benefits: Health insurance, Paid time off, Flexible work hours, Professional development opportunities
Job Description
XYZ Solutions is seeking a dedicated and customer-focused Virtual Customer Support Associate to join our team. As a remote position, this role offers the flexibility to work from anywhere while providing exceptional support to our valued customers. The ideal candidate will have strong communication skills, a problem-solving mentality, and a passion for helping others.
Requirements
? Proven customer support experience or experience as a client service representative
? Track record of over-achieving quota
? Strong phone contact handling skills and active listening
? Familiarity with CRM systems and practices
? Customer orientation and ability to adapt/respond to different types of characters
? Excellent communication and presentation skills
? Ability to multitask, prioritize, and manage time effectively
? High school diploma or equivalent; college degree preferred
Responsibilities
? Manage large amounts of incoming calls and emails
? Identify and assess customers? needs to achieve satisfaction
? Build sustainable relationships and trust with customer accounts through open and interactive communication
? Provide accurate, valid, and complete information by using the right methods/tools
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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