Customer Service Representative - Remote

Love Customers? We do too. We?re expanding our Call Center and on the search for customer fanatics. As a Customer Service Representative (CSR), you?ll field a high volume of calls, emails and chat, resolving customer issues and provide amazing service to all inbound calling customers.

This role operates 100% remote and must be permanently located outside of California...

Shift times available are:

Monday - Friday, 7am-3:30pm PST

Monday - Friday, 8:30am - 5pm PST

WHAT YOU'LL DO
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed

WHAT YOU'LL NEED
? At least 1 year of experience working in a customer service or call center environment
? Top notch written and verbal communication skills
? Solid computer skills (Word/Excel/Outlook); you?ll have to be internet savvy as well
? We get a lot of email and chats, so you?ll have to type pretty fast
? Must have access to a 100 kb/s connection internet speed
? A quiet secure home work space and the ability to be available to accept customer contacts
? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons
? Bilingual (Spanish) is a PLUS!

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual?s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate?s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees