Customer Support Specialist - Night Shift
Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.
Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.
Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.
Similar Remote Jobs
Customer Support Specialist - Night Shift
Posted on: 14-02-2025 07:17
Behavioral Health RN Part Time
Posted on: 14-02-2025 07:17
Apple Home Advisor Position
Posted on: 14-02-2025 07:17
Medical Transcription Specialist for Ophthalmology
Posted on: 14-02-2025 07:17
Virtual Scheduler/Customer Service
Posted on: 14-02-2025 07:17
Bookkeeper - Remote
Posted on: 14-02-2025 07:17
College Student - Social Media Marketer
Posted on: 14-02-2025 07:17
Lead ? Global Entertainment & Consumer Communications | Airbnb | Remote (USA)
Posted on: 14-02-2025 07:17
Customer Support Professional - Work At Home
Posted on: 14-02-2025 07:17
Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)
Posted on: 14-02-2025 07:17
Staff Software Engineer, Host Calendar
Posted on: 06-12-2024 06:00
Delta Airlines Data Entry Remote Jobs - Apply Now
Posted on: 23-01-2025 00:00
(Data Entry From Home) Home Depot At Home Job $27/Hour
Posted on: 23-11-2024 06:30
Customer Service Associate - Work from home
Posted on: 05-09-2024 00:00
Content Moderator Specialist
Posted on: 02-08-2024 17:48
Coca Cola Data Entry (Remote Jobs - Full Time) - From Home
Posted on: 25-09-2024 00:00
Undergraduate College Students Needed to Create Audio Story
Posted on: 05-01-2025 17:58
Full Stack Engineer, Contently (Remote) - $100,000/year USD
Posted on: 22-09-2024 00:00
Contributor - Rink Royalty
Posted on: 27-09-2024 00:00
Verizon Remote Jobs $30/Hr (Virtual, Online) ? MySmartPros
Posted on: 29-11-2024 08:27