Customer Care Representative - Remote

Remote, USA Full-time Posted 2025-04-18

As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.

Full time - Work from home opportunity

Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)

To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.

They include:
? Medical, dental, and vision insurance
? Paid time off
? Free basic life and AD&D insurance
? Free short-and-long-term disability insurance
? HSA, FSA, STD, LTD
? 401K retirement savings with up to a 5% company match

We're looking for someone who can:
? Investigate, diagnose, and troubleshoot donor inquiries and issues
? Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
? Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
? Identify recurring system or application issues and escalate to leadership team
? Resolve escalated issues related to donor portal, donor store and website troubleshooting
? Assist with donor scheduling
? Monitor customer feedback

Apply Job!

Apply for the Job

Customer Care Representative - Remote

Similar Remote Jobs

Customer Care Representative - Remote

Inside Sales Omnipod Associate (Remote/Flexible)

Remote Website & Game Tester

Receptionist / Adminstrative Assistant (Remote)

College Student - Content Creator

WFH Call Center Agent (Remote)

WFH Call Center Agent (Remote)

DeKalb Outreach Center Administrative Assistant

College Student - Content Creator

Booking Assistant for Travel (Virtual)

Coca-Cola Call Center Officer Remote Work - Pay For $27.70/H

Sr Business Manager, Country Lead - Capital One Shopping...

Starbucks Remote Jobs (Night Shift, Full Time) $30/Hour

Aetna Work From Home Customer Service Representative

Remote Chat Operator ? No Experience Required

Representative, Customer Service - Skilled

Delta Airlines Data Entry Remote Jobs: Work From Home Jobs

Amazon ? Associate Partner, Human Resources ? Portland, OR

AIRLINE SCHEDULE CHANGE COORDINATOR (REMOTE OPPORTUNITY)

Crew Team Member