Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)

Job Title: Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)

Job Description:
We are looking for a dedicated and tech-savvy Customer Service and IT Support Representative to join our team on a part-time basis. This remote role is ideal for individuals with excellent communication skills and a passion for helping customers resolve their issues. You?ll work during evenings and weekends, providing support for both customer service inquiries and basic IT troubleshooting.

Key Responsibilities: ? Respond promptly to customer inquiries via phone, email, or chat, ensuring high levels of satisfaction. ? Troubleshoot basic IT and technical issues, guiding customers to quick resolutions. ? Document customer interactions and technical support cases in the company?s database. ? Collaborate with internal teams to escalate and resolve complex technical problems. ? Provide product information, troubleshoot account issues, and assist with basic setup processes. ? Adhere to company policies, procedures, and best practices in customer service and IT support.

Qualifications: ? Strong verbal and written communication skills. ? Basic knowledge of IT systems, troubleshooting, and technical support processes. ? Proven customer service experience, preferably in a remote setting. ? Ability to work evenings and weekends with a flexible schedule. ? Proficiency in using support tools like CRM software, ticketing systems, and chat platforms. ? Problem-solving mindset and the ability to handle challenging customer interactions professionally.

What We Offer:
? Competitive hourly pay with evening and weekend shift premiums.
? Work-from-home flexibility for a better work-life balance.
? Ongoing training to develop customer service and IT support skills.
? Opportunities for career growth within the company.
? Supportive and collaborative team environment.

How to Apply:
If you have a knack for problem-solving, a passion for helping people, and are eager to work evenings and weekends, apply today to become a Part-Time Customer Service and IT Support Representative with us!

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