Work-At-Home Call Center Representative (Full-Time)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity
? Regular reviews and raises based on tenure and performance
? Employees earn paid time off, paid holidays, and paid training opportunities
? Incentives and prizes, including monetary rewards and items like computers, tablets, and trips
? Medical, Dental, and Vision Coverage Options available
? Advancement opportunities within the organization
? Fun, engaging work environment with a casual dress code

What To Expect (Job Responsibilities)
? Listen to customers, understand their needs, and resolve customer issues
? Utilize systems and technology to complete account management tasks
? Recognize sales opportunities and apply sales skills to upgrade
? Explain and position the products and processes with customers
? Ensure first call resolution through problem-solving and effective call handling

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
? Ability to evaluate, troubleshoot, and follow up on customer issues

How To Stand Out (Preferred Qualifications)
? Exceptional typing skills (20+ words a minute)
? Basic understanding of the Windows operating system
? Strong team orientation and customer focus
? Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
? Aptitude for conflict resolution, problem-solving, and negotiation

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #Incentives

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