Customer Support Representative - English speaker

Location: Romania, Bucharest

Employment Type: Full-time Onsite

Team: Customer Support

Binance is the global blockchain company behind the world?s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in English.
Responsibilities
? Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
? Handle customer enquiries, advice and suggestions via email or online tools.
? Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
? Handle customer complaints, any special cases or ad hoc tasks.

Requirements
? College degree or above.
? Fluency in English.
? Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
? High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
? Ability to work under pressure, strong communication skills and exceed beyond expectation.
? Passionate for the customer service industry and can accept to work under different work shifts, including night shift.

Working at Binance
? Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
? Fast moving, challenging and unique business problems
? International work environment and flat organisation
? Great career development opportunities in a growing company
? Possibility for relocation and international transfers mid-career
? Competitive salary
? Flexible working hours, Casual work attire

Apply Job!